Extremely Extremely poor service

Bad bad service. My mom's dstv was disconnected today while I have paid R 320.00. First Agent said I need to pay 27.00 to reconnect . I have paid amount I paid 30.00 instead.

I called again I spoken to Viwe Mxunyelwa who said he can see the amount that I have paid of 30.00.his now openning the channels. He asked if am at my parents house so that he can tell us what to do to connect. I must tell them to switch off take out the card and switch on.From his side every is fine.

Now I called reference number ***4I223 time 8h05 pm.i was told another story that I still need to pay 150.00. Viwe even said he apologized for other consultants. From myside I apologized as well i even mentioned that from I did talk nice with the previous call because of angry.

I need those recordings so that I will take it up with Ombudsman please.

He confirmed that everything it is fine from his side.