NM
Nontobeko M
1 reviews | Active since Aug 2014
08 Mar 2022, 19:15
Extremely dissatisfied customer!!!
I've been on a chat with dstv agent for over 2 hrs now due to error stating I have reached my limit of 2 concurrent streams. I only have my phone and tv as devices and even reset my password. I don't know if you're doing a Beta test at the expense of a paying client having a blank screen all day but this is extremely appalling! Also, you have not updated your page with the new T's & C's (which are supposed to be effective 22Mar22 yet you are already having these errors pop up on our screens!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Mar 2022, 22:12Hi Nontobeko Mpendu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Mar 2022, 22:12
Official
Hi Nontobeko Mpendu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
NM
Nontobeko M's updateReviewer Update
10 Mar 2022, 07:34Two days later, I am still experiencing the same error. No call, apology or even an estimated time of response. I am canceling this product. Quick to debit for your subscription service but drag your feet when a customer has an inquiry, this is pathetic really!
NM
Nontobeko M's update10 Mar 2022, 07:34
Reviewer Update
Two days later, I am still experiencing the same error. No call, apology or even an estimated time of response. I am canceling this product. Quick to debit for your subscription service but drag your feet when a customer has an inquiry, this is pathetic really!