EXTREMELY DISSAPPOINTED

I would like to know when dstv plans on fixing my issues with my explora. I have used ALL platforms to relay my issues however to this day NOTHING HAS BEEN DONE. I have paid for a month for my explora premium package and the errors still displays on my tv. We have not been able to watch tv at all and i am expected to pay R1000 again for the second month? All i keep getting are price lock promotional calls and it seems that my issues are being blatantly ignored. I have had dstv for so many years and i dont understand how im getting these issues and they they havent been resolved for so long. PLEASE MULTICHOICE. PLEASE HELP! I have so many enquiry numbers but the initial one is 851442.