Extremely Dissappointed!!

Item: DStv (MultiChoice)
Rating: 1
Author: Presh J

<p>My DSTV single view HD decoder has just gone out of it's 1 year warranty (it is now 1 Year and 2 months old and I have the receipt as proof), and the HDMI output decides to stop working. I called through the service desk only to be told that I need to send it in for repairs, and I need to pay R350 for them to inspect it. The decoder was purchased brand new for R399!! How is this possible? I am really dissappointed !</p>

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

17 Nov 2016, 08:20

Dear Preshaan

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Team MultiChoice

Best regards,

DStv (MultiChoice)'s reply17 Nov 2016, 08:20

Official

Dear Preshaan

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Team MultiChoice

Best regards,

DStv (MultiChoice)'s replyOfficial

17 Nov 2016, 11:15

Good day Preshaan

Thank you for taking the time and bring your query to attention.

If your decoder is out of warranty and has no insurance. You will be required to pay a repair charge of R350.00 in case it is faulty.

However, you will not be charged for testing the decoder. Please have the decoder tested first at the nearest MultiChoice branch or agency. Our technical team will check your decoder and provide you with the relevant feedback.

Should you require any further assistance, please don’t hesitate to contact us.

Best regards

Dinah

Best regards,

DStv (MultiChoice)'s reply17 Nov 2016, 11:15

Official

Good day Preshaan

Thank you for taking the time and bring your query to attention.

If your decoder is out of warranty and has no insurance. You will be required to pay a repair charge of R350.00 in case it is faulty.

Should you require any further assistance, please don’t hesitate to contact us.

Best regards

Dinah

Best regards,

Extremely Dissappointed!!

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