LM
Lerato M

1 reviews | Active since Sept 2019

07 Sept 2019, 10:09

Extremely dissapointed loyal customer

I have had the worst time with MultiChoice for the past month and a few weeks...firstly they decided to deactivate my account on the 6th August 2019 despite a payment that was made into their account on the 5th August 2019.Im so angry that since then I have had services being deativated I am quite sure a total of more than 6 times just in that short space of time and mind you I paid in time, paid a recconnection fee I knew I was not liable to have had paid just because they argued I had to pay it because my services were initially deactivated and I dont know who's fault is that....then I paid again for the month of September on the 31st August 2019...the full price of R520 for my package of Compact Plus...you guys will not believe that today on the 7th of Septemeber 2019 I wake up to deactivated services.I had to oncemore use my own airtime and call that tideous and time consuming customer service only to get an explanation that they system is still under construction so they have not been able to allocate my payments...byt then the main question is who's fault is that...and why am I the one who has to suffer all this mess when none of it is my fault.I was calling for the 8th time or so using my own airtime and during all this time with all these deactivations...none of their representatives has never tried calling me back to check or follow up on feedback as to what is it they can do to avoid all these cuts ...not a single one.And this is despite my continued calls to their call centres ...Im so demoralised and beat down with MultiChoice...it has been the worst service and interaction Ive ever encountered in my life...Im just going to consider Netflix...like this is seriously just horrible and to think Ive never ever missed a payment,This is just sad

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