extremely disgusted by ypur poor service

I called this morning because Multichoice disconnected my Decoder. I spoke to Thembisile that was very rude and she hung up on me. I called back and spoke to Iviwe and she promised me a call back before 3pm with feedback on the first call I made. Its 3:25 now I haven't received that call. Multichoice claims I have been short paying for 5months and they only disconnected my line 2day the 7th october. I have never received any correspondence about an increase on my premium so I asked both agents to send me a detailed statement via email about this. Both of them said they sent the statement but I haven't received anything from 09:48 am till now 3:35pm. This is extremely unacceptable. When your system fails then you put the blame on the customer. That is totally not the way to do business. <br> I am paying pro-rata so I asked why would I owe and you only disconnect it after 5months. Thembisile told me I had credit because I paid r630.00 in july but later said cz they they only saw it now. I am disgusted by this and it is totally no fair to me as your customer. <br> If I don't get any reply sins your service is so poor I will take it further.<br> Nosipho Mehana<br> Cel:***