Extremely disappointing service – account disconnected despite payment being made

This is the second time this week that my mother’s DStv account has been disconnected, despite me making the payments well before the due date. I have already provided proof of payment (POP) through the DStv bot, yet I am still being told by agents that I need to make another payment. I have spoken to Lindikuhle Jeje via the DStv website and Koketso via WhatsApp, but unfortunately neither interaction has resolved the issue. What is especially frustrating is that I have already paid and provided proof, yet I am being treated as though no payment was made. Having to repeatedly explain the same situation to different agents without anyone actually resolving it is unacceptable. At this point, the experience genuinely feels like a ****—being disconnected despite paying on time and then being asked to pay again, with no proper resolution or accountability.

DStv needs to seriously improve its customer service and payment verification process. Customers should not have to spend hours trying to prove that they have already paid for a service they are entitled to receive. Very poor service and extremely frustrating experience.