1 reviews | Active since Oct 2011
Extremely Disappointing DSTV Price Lock Service - No Contact Details
I was called and did an application for DSTV Price Lock (delivery, decoder, wifi connector, installation all inclusive for fixed price of R989 per month for 2 years) on Friday 8 May, the decoders were delivered prompty on the Sunday 10 May. I was contacted by the installers who were ready and at my house on Tuesday 12 May. The installers said that the incorrect decoders were delivered and I have to pay for installation and buy my own wifi connector. This was not per my agreement in my application. 2 weeks later I am still sitting with the wrong decoders, have not been called and have no way to contact the Price Lock department. This is not a cheap contract, I would expect much better service. Very disappointed.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Thank you for the reply. I was called by Kedibone in the Price Lock Team yesterday, she said that she will escalate the matter and I will receive feedback in 3 to 4 working days. I was told the same thing 2 weeks ago by Nonhlanhla and nothing was done. Please help.
Warm regards
Marelise <3
Thank you for the reply. I was called by Kedibone in the Price Lock Team yesterday, she said that she will escalate the matter and I will receive feedback in 3 to 4 working days. I was told the same thing 2 weeks ago by Nonhlanhla and nothing was done. Please help.
Warm regards
Marelise <3
It has been 4 days since my initial complaint on Hellopeter (3 weeks since my initial Price Lock application). As predicted, nothing has been resolved. I am still sitting with two incorrect decoders - the Price Lock Department blames the courier company for delivering the incorrect decoders. Since when does the courier company select which decoders are dispatched from YOUR company? Rediculous. Kedibone from the Price Lock Department promised to escalate the matter on 25 May (for the second time) since Nonhlanhla did it the first time on 12 May. Nothing has been done, nothing has been resolved.
Please advise what happens next.
Marelise
It has been 4 days since my initial complaint on Hellopeter (3 weeks since my initial Price Lock application). As predicted, nothing has been resolved. I am still sitting with two incorrect decoders - the Price Lock Department blames the courier company for delivering the incorrect decoders. Since when does the courier company select which decoders are dispatched from YOUR company? Rediculous. Kedibone from the Price Lock Department promised to escalate the matter on 25 May (for the second time) since Nonhlanhla did it the first time on 12 May. Nothing has been done, nothing has been resolved.
Please advise what happens next.
Marelise