Extremely Disappointed with Multichoice – Paying for No Service

I have just spent over an hour on the phone with Multichoice, only to be told that I now need to contact a technician to resolve a signal error. This is completely unacceptable — I have paid for a service, yet I’m being told I need to pay a third party to restore it? Why should I pay additional costs to fix a service that I’m already being billed for but not receiving? To make matters worse, the call centre agents are completely unhelpful. I was passed around with no resolution, and Senamile left me on hold endlessly while I waited for a manager who never came. This level of service — or complete lack thereof — is beyond frustrating. Multichoice, I demand a refund for the service I paid for but never received. I will not continue to pay for a service that does not work.