Extremely Disappointed with DStv's Customer Service – Still Awaiting Refund for 3 Months

I am beyond frustrated with DStv's poor customer service. It has been over three months since I requested a refund for an overcharge, and despite several attempts to resolve this issue, I am still waiting. Their promises of "processing the refund" have been empty, and each time I contact them, I receive the same generic response without any progress.

For a company of DStv’s size and reputation, this level of service is unacceptable. I have been patient, but my patience is running thin. This experience has left me seriously reconsidering my decision to remain a DStv customer.

I urge potential customers to be cautious about entrusting their money to a company that clearly has no respect for resolving billing issues in a timely manner. DStv, I expect better from you!