Extremely Disappointed with DSTV/Multichoice – Wrong Charges and Poor Service

I am extremely disappointed with DSTV/Multichoice and the way I have been treated over the past two weeks. I purchased an Explora decoder in November 2022 and have been paying for a standalone decoder that I do not own till today from 2022.

Despite raising this issue multiple times, I have been passed from one agent to another with no resolution. A team leader promised to call me back, but I am still waiting. DSTV acknowledged that I was incorrectly charged and said they would investigate to credit me the funds. Instead, I was told not to pay for my decoder and now I have no service.

I have called Multichoice multiple times today alone, yet no one can help me. It feels like the company profits from customers gives multichoice an ego to not worry if they loose a client as they make lots of money while neglecting their customers. This level of service is unacceptable, and I feel exploited as a customer.

I am calling on Multichoice to urgently resolve this issue:

Correct the charges and credit me for the decoder I do not own.

Restore my service immediately.

Stop passing customers from agent to agent without resolution.

Multichoice, your customers deserve better.