Extremely Disappointed with DStv Service!

I am beyond frustrated with DStv and their terrible service. Once again, my subscription has been disconnected, and this time I have no idea why. The last time this happened, I was wrongly subscribed to a funeral cover that I never signed up for. When I contacted DStv to report the issue, they simply made me cancel the funeral cover and promised that they would reinstate my services. However, they didn’t bother to properly investigate the *****ulent subscription or provide any sort of resolution.

I have requested several times for the recording of the call where I supposedly agreed to this funeral cover, but to date, I have not received it. It's as though they don’t take their customers seriously or care about resolving issues. Every time I contact them, I get the same generic responses and no real answers.

The lack of transparency, poor customer service, and constant billing issues are unacceptable. I pay for a service that I expect to work without these constant problems, but DStv continues to disappoint. It’s beyond frustrating at this point.