Extremely disappointed in the level of service at Multichoice

Last year I decided to get the explora price lock , when I was applying for it , somehow it resulted in a duplicate application so two explora decoders were delivered , I immediately called DSTV and they collected the other explora . All was well until my services were randomly suspended , I had to call DSTV and explain my situation for them to reconnect my services , apparently the reason for the suspended services was because the other explora was still reflecting on my name and only the price lock department could cancel it . Now the price lock department doesn’t have a walk in center or a direct number so the customer service consultants had to escalate my case . I called them almost every week to reconnect my services as they would randomly get suspended, every single consultant I spoke to claimed to have escalated my case but it has been a year now and no one from the price lock department has contacted me . Now this whole situation escalated to whole new level when I got a call from the DSTV collections department saying I’m in arrears and they have handed over my account to the lawyers . Never in a million years did I think a company as huge as Multichoice would be this ***********, I am facing possible blacklisting for something I do not have in my possession. Clearly Price lock is a ***** and MULTICHOICE is quick to collect our monthly installments but doesn’t care about their customers.!