Extremely disappointed at your poor service

I am very disappointed at the service your company is providing it's clients. Something do simple has now turned into a huge mess. I got your one month free upgrade and was told my subscription will be back to compact plus on the 3/1/2024 and I last confirmed this on the 2/1/2024. Yesterday you try to debit account for the 200 extra on my account for the premium I am not supposed to pay for.

I called earlier and a Neliswa or Nelisiwe pretended to assist and put me on hold for 20 minutes without even coming back to me. I am very unhappy with your service.