EXTREMELY DISAPPOINTED AND FRUSTRATED!

I ceased being a DSTV customer in April 2018, when I cancelled my account. Two years later my account gets reactivated without my consent or knowledge and my bank account was debited on 26 May 2020. I called the call centre as soon as I realised that my account had been *******ly debited and requested that my account be credited and that whichever account had been reactivated by DSTV without my consent be cancelled immediately. On 27 May 2020 I was informed that my account would be credited within 3 - 4 days and that my account had been cancelled. By 8 June 2020 my account had still not been cancelled, as I was receiving sms's from DSTV as though I was an existing customer. I then checked whether I had in fact been refunded and I had not. I once again called the call centre and asked that this issue be rectified immediately, I was informed that my complaint had been escalated to the cancellations department and that someone would contact me during the course of the day to confirm the cancellation. Its now 10 June 2020 and still no word. I have just called the call centre again and was advised that it will take 24 - 48 hours for the cancellations department to get back to me despite the fact that it had been escalated. I requested to be transferred to the cancellations department so that I could deal with the issue personally and was advised that I cannot be referred and that they would log another query, but that it is subject to a 24 -48 hour response time. To say I'm frustrated, is an understatement. PLEASE EXPLAIN TO ME HOW I CAN AUTOMATICALLY BECOME A CUSTOMER WITHOUT SIGNING ANYTHING OR PROVIDING ANY INSTRUCTIONS TO REACTIVATE MY ACCOUNT? THIS IS SHOCKING!