Extremely disappointed 😞

I wish could rate them below 1, My mother has a Dstv Explorer decoder at home, paying R640 each month for Catch up, Box Office etc...

She bas been receiving calls since the beginning of the year to take another decoder that she will pay for 24 months, she and I have told them that we are happy with the current decoder because it has not given us any problem. They called me 69 year old mother everyday to a point where I had to change the numbers form hers to mine. I gave them the same answer my mother gave them.

Now our decoder has no signal from the time we pay until the last week of the month, they switch off just after we pay our monthly subscription then switch it back on we the next payment date is close.

They have been doing this for the past 3 months only because we do not want to take a new decoder and pay it for 24 months. I have called, texted with no help. We still don't have signal and I bet a week before the subscription has to be paid it will be back on.