Extremely bad service from Multichoice

I thought Multichoice offered the best service. I was extremely wrong. The enquiries team don't bother to check email conversations regarding my query. They answer short and leave you to it. Mutlichoice deducted monies on my account on wrong date of the month and because there was insufficient funds, the debit order rejected. This in December. They then requested that I send them a bank statement so that they can refund the bank charges, that did not happen. let us not forget the impact it has on my credit rating. Up until today, emails are going back and forth. And each time I send an email a different member of the enquiries team answers without checking. I was promised that in January they will only deduct R44 and I budgeted accordingly. They then deducted R344. I was extremely upset even worse when I converse with them on email they couldnt be bothered. I guess if it is not your money taken you don't really care. I thought Multichoice strives on service excellence but no I was wrong. I request that a Senior person attends to this matter as a matter of urgency.