Extremely bad service from DSTV

I received an sms from DSTV approximately 1 months ago that my account was outstanding by +-R360.

I immediately phone them on which they told me this was due to extra features i.e. second subscription & family package.

I told the person that I never requested that and it needs to be removed. The person said somebody would phone me within 48hrs to discuss/rectify this. Nobody phoned me, but I subscription was also not terminated as was mentioned will be done if I did not pay the money.

I made an assumption that they possibly checked their system and realized that I was speaking the truth. Without having to phone me they rectified their system and all is good.

Tuesday morning I receive another sms from DSTV telling me they have suspended their service pending my payment. (Note that this was tactically done before the Springbok game that morning).

I AGAIN immediately phone to find out what's going on. They again referred to the R360. I mentioned the whole story again and that this was discussed a month ago. Also that nobody ever phoned me from their side as promised.

They told me that somebody will phone to discuss/rectify within 48hrs. I was furious as this would mean my service is now suspended for that period also.

I got home that evening and to find that the service has again be restored.

It's now been more than 48 hrs post that initial discussion and still nobody has phoned me to rectify this.

DSTV.....what is going on on your side??? I've had numerous other issues also with you since I reinstated my service end May.

Don't you want my business?

If you suspend my service again without somebody rectifying YOUR system error, I will have no other choice but to cancel my account.

Would rather go onto Netflix as everybody else and watch the rugby in a pub.....