EXTREMELY BAD SERVICE

What a stupid company!!! Between the marketing department, the call centre, and their systems, no one knows what the hell is going on. I just spent 3 hours on the phone just this evening talking to 5 consultants and NO ONE CAN HELP ME. Before this, I spent a number of hours since October trying to sort out my issues with them.

In Sept/Oct I switched over to Showmax Pro and cancelled my DSTV subscription. A week or two later, Showmax announced that they were moving customers to DSTV Compact+. I received and email with a link to ACTIVATE the bundle. It didn't work. I contacted DSTV and Showmax to no avail. Each escalated the matter but nothing was done. I had to explain this repeatedly to agents - some of whom didn't know about the offer.

Now in November I tried again. This time, the agent asked me to purchase a cheaper package using MyDSTV app to get an active account and then try again. The link didn't work. Also, I found afterwards that DSTV has 2 accounts for me and this has confused things further.

Now my account has been debited and I cannot get my money back even though I though I tried to reverse the transaction within a matter of hours. Further - it is because DSTV and Showmax systems and processes are not working that I find myself in this mess. ABSOLUTELY FRUSTRATING. WHAT A USELESS BUNCH. The poor agents have to face us while the managers and systems people put processes and systems in place that DON"T WORK.