Extremely Bad Service - DSTV Now

Every single day for about two hours or more, DSTV Now goes down and I experience the error “We’re sorry. Something went wrong. Please try again after a few minutes.” This happens every day between 8pm and 10pm, which I assume is peak, and when there is a big soccer match playing on weekends. Everytime I have an issue, I report this issue to the support team via Live Chat or Twitter and they take their time getting back to me. Once they do, they tell me to reinstall and uninstall the app on my device even though I am experiencing the error across all my devices (Smart TV, laptop and phone). It seems to me that they are completely clueless and they eventually tell me they are escalating the issue and will get back to me. This has been happening for the past 3 months and I report this almost 3 to 4 times a week but no one ever gets back to me. It seems they only say that to me to get rid of me. Not once have they ever gotten back to me yet they always say they’ll give me feedback after escalating the issue. This is completely frustrating for me as a paying customer.