Extremely bad service

Worst service from an *********** Xolani . Compact activated on my premium plan, Xolani doesn't know by who. Requested cancellation and refund, told to submit certified ID, bank statement, proof of account heeey, ***, you debit my account and then tell me all that isshhh. This Xolani argued that the compact had been there on my plan without even confirming. Had to teach him to first look and search for information before arguing. Extremely *********** consultant with zero customer skills. Worst i've ever encountered yeeer.