EXTREMELY BAD SERVICE AND TECHNICAL SOUND ISSUES

It is practically impossible to report a technical issue. We tried WhatsApp Chat and is still waiting for the OTP. Then we called Customer Care, got through to a human relatively quick but That is where it ended. We wanted to report extremely bad sound on Channel 132, CBS Reality, which happens more often than not. The person repeatedly asked if the other channels' sound was fine. We confirmed. Put on hold, asked again etc. He was asked if he was in contact with the Technical Section and he said 'not yet' and that was the end of it. We already pay WAY too much for repetitions, now we can't even do so with proper sound. We are considering cancelling and join the ever evolving streaming crowd.