EXTREMELY BAD SERVICE AND CUSTOMER CARE

On the 15th of november I received a router from DStv, I switched it on and it was working just fine. After 3 days when I tried to switch the router on it took sometime before it can light on and I immediately contacted DStv to inform them of the problem I'm encountering and they kept giving me a story after another upto this day. From there they told me to go the nearest DStv agency to have the router tested and when I got the test agency I was informed by the gentleman there that they on test the decoders not the router. I then informed DStv via WhatsApp about the problem I encountered at the test centre and the said they will get their internet team to contact me, which was just a waste of time beacuse avery time I explained my router problem to the consultant they will just put the phone down in my ear and this happened on more that 3 occassions. Now I'm sitting with a router that is not working of wich DStv new very well that they supp**** me with a defective router yet they fail to replace it have my problem resolved to my satisfactory as a customer. I'm now thinking of involving the consumer commission because DStv seem to be turning into a **** now. Furthermore, I'm wondering why DStv can't just book a courier to fetch the router and take it to whatever the test centre that will be able to diagnose the problem or have it replaced? Yet the expect me to pay for a product that is unuseful to me.