Extremely bad service (actually no service at all)

<p>I pay my DSTv account on an annual basis, but every year they mess up my account - I then get messages that I am overdue on my account and that my service will be suspended. I've called them four times this last month (extremenly long phone calls after waiting forever for anyone to answer), send about 5 e-mails, contacted the head of customer care about 4 times, but still no luck. No response from them and my account still showing an amount carried over (even though I paid full in March 2016). They even messed up my decoder insurance tis year. I asked them to respond to all my queries (clearly set out in a very lenghty e-mail) - did not hear a thing from them. Supposed case was opened for me (# ********** 3-c1) - only got e-mail to say case was resolved, but with no feedback or response to my queries (and my account is obviously not fixed as it still shows a balance being carried over and my next payment date as Nov. 2016 instead of March 2017). Really don't know what to anymore to get them to actually sort this out - I provided all the detail, but still no response or assistance. I dont understand why they are uncapable of sorting this out - is really not that difficult - extremely frustrating!!!!</p>