EXTREMELY BAD SERVICE & ACCOUNT BILLING FROM DSTV

My name is Emma Ntuli, I opened a price lock with Multichoice 2017. The last time I made payment was January 2019 because I am billed for 2 additional smart card that are apparently on my name according to their system. the customer care can not resolve it how difficult can it be...... Let me tell them cancel the other accounts and cancel the enormous outstanding amount due and after phoning numerous times i keep on getting different numbers to contact and no assistance or satisfaction at all or the number given does not exist. PLEASE CAN SOME ONE HEEEEELPPPPP ME my credit is being affected and they don't seem to care due to their own inexperienced billing accounts department.