Extremely bad service .

Good day

I am extremely unhappy with the serviced I received from the Dstv branch in Witbank.

I accidently inserted the sim card in the router incorrectly and i was unable to take it out, I then went to the branch to get assistance and I was given a new sim card, and I was told it would work by the time get home, to my surprise when I got home, I didn't work

I went back for the second time and i was told that there is no data and that it would reflect soon but that was not that case , I went back for the 3rd time and didn't get help as I anticipated.

In-between all of that I had made serval calls to the call centre but unfortunately did not receive help

I been without a router for almost a month and truly it has been such an inconvenience in my life . To make matters worse I am still getting billed for a service which i am not using which I think it is not fair

I utterly disappointed with the service and wish to get immediate assistance as I am very frustrated .