YE
YVETTE E

1 reviews | Active since Apr 2013

10 Sept 2015, 14:29

EXTREMELY BAD SERVICE

DSTV is advertising the Explorer at R99 per month. What a joke. I'm trying for 3 weeks now to get it approved. After I don't know how many SMS's that were send to 32445 with the word DPP somebody finally contacted me on Monday 7 September. They took al our details to do a so called credit checked and said that someone will phone me back within 24 to 48 hours with a answer. It is now 72 hours and still had no reply. I can't understand that you also can't speak to a manager to get some sort of feed back. Do they now have enough subscribers and really don't need any new subscribers or what is the problem.<br> <br> How can they also advertise something if they can't deliver.<br> <br> Very disappointing.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Sept 2015, 12:30
Official
Hello YVETTEE,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team