MR
Maria R
1 reviews | Active since Mar 2009
28 Jan 2020, 17:44
Extremely Bad Service
I received a new decoder as a secondary decoder. Paid an installer to instal the decoder. All done correctly on our side. The decoder shows not installed on DSTV side. This has been escalated to their technical department and nothing gets resolved. I have spend over 4 hours on the phone to DSTV without any concrete answers. I'm paying for something that doesn't work. I have been without DSTV for 2 days now.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Jan 2020, 19:55Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Jan 2020, 19:55
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MR
Maria R's updateReviewer Update
28 Jan 2020, 21:13And so the problem continues the dual view has not been sorted out. Now my primary decoder has been suspended. It's clearly evident that you have no clue what you doing. I will be escalating this problem to the highest authorities as I'm paying for a service and not receiving any service. I've had it with DSTV and can now understand why people are cancelling their DSTV subscription and making use of FAR BETTER OPTIONS
WHY BOTHER SELLING SOMETHING AND YOU CAN NOT DELIVER THE SERVICE
WHY BOTHER SELLING SOMETHING AND YOU CAN NOT DELIVER THE SERVICE
MR
Maria R's update28 Jan 2020, 21:13
Reviewer Update
And so the problem continues the dual view has not been sorted out. Now my primary decoder has been suspended. It's clearly evident that you have no clue what you doing. I will be escalating this problem to the highest authorities as I'm paying for a service and not receiving any service. I've had it with DSTV and can now understand why people are cancelling their DSTV subscription and making use of FAR BETTER OPTIONS
WHY BOTHER SELLING SOMETHING AND YOU CAN NOT DELIVER THE SERVICE
WHY BOTHER SELLING SOMETHING AND YOU CAN NOT DELIVER THE SERVICE