Extremely bad service

Customer no. ***3<br> <br> Payment was electronically made on the 7th May, by a 3rd party, to-date account still suspended. The proof of payment has been faxed at least 5 times and still no one can trace the payment, even though the payment has gone off the bank account.<br> <br> We have NOT had service for the last month, even though the payment was made.<br> <br> Our request has been escalated a few times with no positive feedback.....<br> <br> I think is highly unprofessional and expect feedback asap!!!