EXTREMELY BAD SERVICE

I switched dstv off & put in wi fi and Netflix because of their bad service, however decided to switch it on 2 months ago to give it another chance. I called them like I always do they gave me an amount to pay - I asked the agent twice is this the correct amt because so often have I been given wrong amounts and had to pay afterwards more she checked told me yes, I paid they put it on. I called 2 days prior to my billing date asked them to put it off again on my billing date, the agent told me previous agent gave me wrong amt I need to pay more. I refused told her to check my account how many times that happened to me already she then abruptly said "then fine I will just switch it off now and not on your billing date then you wont owe a thing" exact words.. I then said fine. two weeks ago I received a call from someone from dstv telling me I owe them R180... I called cc they tell me its for insurance not dstv I called insurance they said I owe them R40 only. I understand that maybe initial agent forgot to include the insurance amount but where does the other R140 come from. then called dstv cc spoke to Patience Mohei explained my story she told me the initial agent gave wrong amt and the 2nd one and 3rd was wrong to say I don't owe anything and despite it being their error I just need to pay. I then blatantly refused because somewhere somehow someone need to take responsibility at dstv and give your agents more training into doing that calculation because I have been given wrong info too many times. I then spoke to a t/l Zandile Ntshangase from randburg branch whom promised me she would listen to the calls and email me with feedback...to date no email received. I am so fed up with dstv and I can tell you now I wont a pay another cent towards dstv…. I will encourage everyone I know to put in wi fi and Netflix much cheaper and variety of things to watch. I never even minded the repeats nor the fees I was happy to pay it but have a look at the history on my account for all the years I have had dstv how many times I have been given wrong amounts. and the way those cc agents talk to consumers is pathetic. the one is more rude then the next and that is the reason I wont put it on again. I will be expecting your emailed response on my complaint no calls an email.