1 reviews | Active since Feb 2014
Extremely Bad Service
I have been trying to find out if i can exchange my Explora decoder. Every time i call i get told its my installation. I have a primary decoder that works 100% i have had people out to check all and everything is ok, but i get on being told that i must check my installation. I am so sick and tired of *********** people.
Dear Joseph
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Joseph
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Joseph
Thank you for contacting us.
You can have the decoder exchanged provided is tested and confirmed faulty from the DStv service centre or agency.
It is good that you have both decoders insured, so you'll not be charged a repair fee.
However, if there's no fault with both decoders. You will need to have an accredited DStv installer check your installation.
Should the problem persist, please send us the details of an installer (name and contact details) to ***. The case will be referred to the technical team, they will directly contact an installer for further assistance.
Kind regards
Dinah
Best regards,
Good day Joseph
Thank you for contacting us.
You can have the decoder exchanged provided is tested and confirmed faulty from the DStv service centre or agency.
It is good that you have both decoders insured, so you'll not be charged a repair fee.
However, if there's no fault with both decoders. You will need to have an accredited DStv installer check your installation.
Should the problem persist, please send us the details of an installer (name and contact details) to ***. The case will be referred to the technical team, they will directly contact an installer for further assistance.
Kind regards
Dinah
Best regards,