Extremely bad service

I received a message confirming that the ammount of R181.00 is payable and if not paid areconnection fee will be applicable, but the strange thing is that the DSTV was already disconnected and when I went to pay the account FUD I had to pay R 231.00 with direct eft payment from ABSA in orderfor the funds to reflect immediately.

To my surprise the DSTV was still not activated after 30 minutes, so I proceeded in calling Multichoice for feesback pertaining to the matter.

During my 1st call all details were provided accordingly and all contact numbers were also provided, but the line cut due to me running out of airtime, but the agent did not bother to return the call. I waitwd another 20 minutes as that was sucficient time to resolve the matter as the query was explained in detail to the call centre agent, but as expected no call backs and my DSTV was still not on.

Another call was made and all details were provided, but this time the line cut and no call backs wer made to me.

I need a refund of the connection fee and I have to say that I am disgusted with the poor level of service received by Multichoice.

As I am sitting here my DSTV is still not activated and my calls were more than 2 hours ago.

I also sent an email to ********** more than 2 hours ago and my matter was not reaolved.

My reference number is ********** 8