1 reviews | Active since Mar 2017

23 Dec 2017, 12:31

Extremely bad service

Yes the services require time for each client to be assisted. But then the consultants assist people who aren’t on the line. People walk in and go to consultants they know to avoid standing on the que. And the consultants assist without considering the clients on the line. Then when you finally get to be assisted, they can’t even solve the problem, ***********. Bet you if we were in the northern suburbs it will be a different story.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Dec 2017, 14:09
Official

Dear TC

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Dec 2017, 09:58
Official

Good day TC

Thank you for taking my call today.

As discussed, the matter has been referred to the head of DStv agencies for further investigation. You might also be contact for more information.

I truly apologise for the poor customer experience and the inconvenience caused.

Once more, thank you for sharing your personal experience with us.

Kind regards

Dinah

Best regards,