TM
Tina M
1 reviews | Active since Sept 2017
26 Sept 2017, 17:05
Extremely BAD SERVICE
I encountered NUMEROUS CHALLENGES with MULTICHOICE regarding delivery of my Price Lock DSTV Explorer decoder/wi-fi connector. According to Multichoice I received it the 31st of August 2017 however I only received it on the 7th of September 2017 AND PAID THE +_R217 for period 7 Sept to 15 Sept - amount provided by MULTICHOICE. ( NUMEROUS PHONE CALLS AND E-MAILS LATER) During at least two conversations MYLTICHOICE confirmed they will only deduct the R959.00 on 15 Sept 2017. I received sms that they would deduct R1183 .49 on 15 Sept 2017 and had to phone AGAIN. The lady 'rectify' the amount whilst speaking to her over phone - HOWEVER MULTICHOICE STILL DEDUCTED R1138.49 ON 15 SEPTEMBER!!!!!! ALTHOUGH I SENT THROUGH NUMEROUS E-MAILS TO THEM THEY STILL DID NOT RE-IMBURSE ME FOR EXTRA ******* AMOUNT. YOU NEVER GET HOLD OF A MANAGER!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Sept 2017, 18:08Dear Tina Murray
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply26 Sept 2017, 18:08
Official
Dear Tina Murray
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Sept 2017, 08:40Dear Tina Murray
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have referred your account to our Price Lock team for investigation and further assistance.
As soon as we have feedback, we will be in touch.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply27 Sept 2017, 08:40
Official
Dear Tina Murray
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have referred your account to our Price Lock team for investigation and further assistance.
As soon as we have feedback, we will be in touch.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,