Extremely bad service

<p>What a circus! From the call centre to the multichoice franchise! Seems like it is only *********** staff appointed. On 20 December 2016 my partner app**** for the price lock special. On 21 December we received an sms to say our application has been approved. On 22 December he was phoned and told that he needs to submit the following documents: ID, bank statements, proof of residence. We went to the franchise in potch (received utterly bad service) to upload the documents which was done. On numerous occasions we phoned to check progress. He was read the terms and conditions and accepted it as well. Yesterday we were told the reason we have not yet received the decoder is due to a backlog/shortage of decoders at the warehouse but he should not worry as he was definately approved. (Reference nr ********** 7-i20). Today at 12h20 he receives from Escalations Dept saying that no documents have been received yet earlier today when he phoned and spoke to Queen she could see all the documents! How can everyone else except Escalations see the documents! All the calls we made to DSTV HAS BEEN RECORDED SO WE HAVE OUR PROOF. Can someone please assist with the CORRECT INFORMATION as we are UTTERLY DISAPPOINTED IN YOUR SERVICE AND YOUR STAFF DEFINATELY NEEDS MORE TRAINING! SIES! Attached is the sms saying he was approved. Received on 21 Dec 2016</p>