Extremely bad service

<p>I am just so very unhappy the way DSTV call centre has treated us. We app**** for almost 1 month back for an Explora. In the process, documents were requested from them. We sent as per their request. They haven't contacted us to say some documents are missing. When my wife called them to ask what status on account is. Only then they mentioned that they did not receive all documents. I then once again had to email the very same documents. We had to make an enormous amount of calls and still no service. I called them every day. Spoke to different people every day and everyone was telling me a different story. Explora was delivered Monday but until now not yet installed. I basically phone them every day more than once. These pass week, I phoned them about 4 times per day. I sent an email also to transfer my PVR to my wife's account. After 2 weeks, account was still in my name. Our DSTV was disconnected twice this month and we received 2 messages on cell phone, telling my wife that our account is in arrears. My account was in credit and requested money to be transferred into my wife's account. Was switched on again after I explained the whole catastrophe with them.</p> <p>The one told me we will find a list of names in the explora box, who we need to contact for installation. The other gave me 3 names of installers in my are and I phoned but 2 of them are not interested as DSTV takes about 3 - 4 months to pay them. The other said they will speak to the field service person to contact me to arrange installation. The team leader at the Johannesburg Call Centre phoned me yesterday and said someone will call me early morning today to discuss installation. He didn't phone me and I once again phone at 08h50 until 09h25, phone was only ringing. At 09h30 I phoned again and switchboard answered. Send him an e-mail at 08h40 also, with no response. Left message at switchboard for him to call me back but until now - no response.</p> <p>DSTV is billing us for Explora since it was delivered. We now are billed for an Explora not even being installed. One company also said we have to pay R550 for petrol as we are more than 25km away from them. That was not communicated with my wife when a consulted phoned her. We were under the impression that it is totally free. I am really fed up about the whole unbearable situation.</p>