EJ
EMW J
1 reviews | Active since Oct 2013
03 Jan 2018, 08:26
Extremely bad servcie
I did an upgrade to the explorer,installation was done but they did not advise that 2 other decoders have to be purchased for the two other two rooms.Purchased the decoders,installed and for three days struggled to watch tv after numerous calls to DSTV. Been put through from pillar to post then the tv only only played for a few days.To date no tv ,called numerous times again and no feedback or resolution to the error
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Jan 2018, 09:41Dear Elaine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2018, 09:41
Official
Dear Elaine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Jan 2018, 14:22Good day Elaine
Thank you for taking my call today.
As discussed, I have requested for technical assistance from our Xtraview team. Mr Julius will be called today after 6pm for technical assistance.
Regarding billing, the query has been referred to our employee’s finance team to assist.
Once again, thank you for bringing your query to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply03 Jan 2018, 14:22
Official
Good day Elaine
Thank you for taking my call today.
As discussed, I have requested for technical assistance from our Xtraview team. Mr Julius will be called today after 6pm for technical assistance.
Regarding billing, the query has been referred to our employee’s finance team to assist.
Once again, thank you for bringing your query to our attention.
Kind regards
Dinah
Best regards,
EJ
EMW J's updateReviewer Update
19 Jan 2018, 06:35Good Day
I waited 3 days for the tech to call and then my son went to multichoice himself so they can resolve the query,no tech has called to date.
EJ
EMW J's update19 Jan 2018, 06:35
Reviewer Update
Good Day
I waited 3 days for the tech to call and then my son went to multichoice himself so they can resolve the query,no tech has called to date.