Extremely bad experience with changing from PVR to explorer

<p>After battling a month to upgrade from PVR to explorer, our Explorer's serial number is NOT linked on their system. </p> <p>Can you believe it, the device DSTV dispatched with the courier company, is not loaded on their system. Called, had MANY escalations. The Centurion branch assisted us last week, but today is back to pathetic, the serical number of our Explorer has now been loaded on the PVR dual view. DSTV should surely load the serial number of the device before they despatch it on the system.So frustrated, really it is basics people. </p>