Extremely bad dealings and customer service

Blake & Assoc are authorised by Multichoice to collect the outstanding balance on your Dstv account. Please pay R176.9 to settle your balance. You can pay here https://payat.io/dstv/***4 or call us on *** for pmnt options. Thank you.

So this is the message we get yet our account is up to date. When I contact the call center they apologize saying they themselves don’t understand as we are good payers. Today this message arrived which makes me wonder if DSTV really want all our business. They clearly have no glue what is going on in their business. They take no responsibility. Really