Extremely bad customer service

<p>I phoned their customer service in the middle of December 2016. Asked them to cancel my Xtraview as my decoder was hit by lightning. On the 1st of January 2017 they disconnected my complete package. After almost 2 hours on the phone with several consultants - I gave up phone them again and spoke to Joyce Mfikoe - asked her how to do an online payment as there excuse was that I cancelled my subscription and that the payment did not go through so therefore they could not reactivate my account again as they want payment first. I ask her to please just cancel Xtraview as I am not using it anymore and because the decoder was damage by lighting. She told me that she would cancel Xtraview. I went online pay my subscription of R834.00 - emailled her the proof of payment and they reactivated my account. And guess what - today on the 4th of January 2017 they deducted full subscription WITH Extraview after I paid online to get my account reactivated again. It cost me a big headache and 2 hours of MY talk time on my cellphone and LESS R844.00 in my bank account and another R55.00. I am not willing to phone them again as it will end up in a 2 hour conversation which will get mo nowhere. They must phone me - apologize - give me refund and reinbur*****t me for the time spent on my cellphone because of their mistake. I am furious!!!!!</p>