Extremely appalled by service given by multi choice call center Mhlanga branch

Extremely appalled by service given by multi choice call center Mhlanga branch , firstly the amount of time one has to wait before getting attended to is ridiculous ,when you finally get a consultant to assist you they have no idea how to do so ,I recently got the Dstv internet router for myself and family to use from the first day it gave me problems had to call into the call center using my airtime after much back and fourth and 3 different consultants later I my problem got fixed only to have it come up again a month later ,consultants have no training on new products advertised by Dstv therefore have no idea how to trouble shoot customer concerns ,today spoke to a consultant named Portia at the Mhlanga branch I was asked to call Mtn myself which is the cellphone network that Dstv uses to provide service for the Dstv Internet router whereas I have a contract with Dstv not Mtn so it is the duty of Dstv to contact mtn on my behalf if need be I then proceeded to ask for the manager who I was told was named Fatima I was then told she refused to speak to me due covid regulations which confused me because I am sure a consultant can transfer a call if need be to their next in command I was left with a bitter taste in my mouth and will be promptly cancelling my Dstv internet router contract .