Extreme poor service rendered by DSTV

I am writing to express my extreme dissatisfaction with the service I have received from DSTV. This is now the 8th time that they have failed to resolve my query, and I am beyond frustrated.

I have spoken to two Team Leaders who have acknowledged that DSTV erroneously deducted a double payment from my account. Despite this acknowledgment, they continue to insist that I owe them money. Furthermore, I have been paying an extra R200 per month as a buffer, yet they still cut off my service.

Given the incompetence displayed by DSTV in resolving this small issue, I have decided to terminate my account effective March 31st, 2024. I have no intention of ever using their services again.

I am highly disappointed in the lack of professionalism and customer service exhibited by DSTV. This entire experience has been nothing short of a nightmare.

DSTV doesn't even deserve the one star rating but I had to use it otherwise I cannot write the review.