Extreme poor service

I contacted DStv via WhatsApp firstly regarding my inactive account. Their WhatsApp platform doesn't have answers for my query I wrote an email. I got automated response, quiry not being answered I fined their call centre. A lady by the name of Nangamso answeredy call, unfortunately she didn't assist cause she was busy chatting to her co worker not listening at all on what I needed to be assisted with Multichoice customer service is extremely disgusting Neither of all platforms I have used to reach out beared any positive response.