EXTREME FRUSTRATION TO GET DSTV-SHOWMAX TO WORK WITH NO SOLUTIONS FROM CUSTOMER SERVICE

I reconnected my DSTV Premium Streaming a few weeks ago. Since then I have been trying several ways to start viewing Showmax (which is included in the package). I have phoned the call centre several times and were told, amongst other things, to try again in a few days because they're having issues with Showmax, to create a new account, having the call dropped on me, etc. Whichever way I try it, my DSTV profile shows Showmax as active, but Showmax shows that I have no subscription, now under two different accounts. There is no call centre for Showmax and the chatbot is hugely frustrating because it does not understand what you're asking. FAQs don't include the question/problem to an extent that it provides a solution for issues; it just gives you the normal procedure (which doesn't work). This is becoming the most frustrating experience!!!!