TM
Tam M
1 reviews | Active since Sept 2010
08 Jun 2021, 20:46
ExtraView Disconnected
Perthitic service from multi choice call center agents, I called in to their call center today from 3:18pm to upgrade my package to Compact Plus, till now @ 8pm my extra view is not working, I called their call center 7 times and kept on holding on for 50 minutes at a time, the last agent told me to call back at 8pm only to find out the call center closes at that time. Nobody ever mentioned to me that I needed to make a payment before the extra view could be activated. A manager needs to listen to all the calls I made today to hear the information I was given by the various agents. All the time I spent on the phone with all the UNHELPFUL agents, its like they were taking me for a fool, especially the last call I made just before 8pm. I can rather go back to my previous again today at NO EXTRA cost because I have had nothing but endless problems today. In-fact I can even cancel DSTV ALL TOGETHER IF THIS IS TYPE OF SERVICE YOU RECEIVE AFTER YEARS OF BEING A DSTV CUSTOMER!
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
08 Jun 2021, 22:55Hi Tam,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jun 2021, 22:55
Official
Hi Tam,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
TM
Tam M's updateReviewer Update
09 Jun 2021, 04:53Just put me back onto my previous package so everything can work properly again with the extra view working @ NO EXTRA COST. I regret upgrading the package in the 1st place now. And you need to listen to ALL the calls I made to the call center yesterday.
TM
Tam M's update09 Jun 2021, 04:53
Reviewer Update
Just put me back onto my previous package so everything can work properly again with the extra view working @ NO EXTRA COST. I regret upgrading the package in the 1st place now. And you need to listen to ALL the calls I made to the call center yesterday.
TM
Tam M's updateReviewer Update
09 Jun 2021, 08:17My Extraview is still not connected, but I was told in one of the calls that the matter will be resolved before 8pm last night.
TM
Tam M's update09 Jun 2021, 08:17
Reviewer Update
My Extraview is still not connected, but I was told in one of the calls that the matter will be resolved before 8pm last night.
TM
Tam M's updateReviewer Update
09 Jun 2021, 11:14I'm extremely disappointed in this service, Nobody has gotten back to me regarding this matter and it is still resolved.
TM
Tam M's update09 Jun 2021, 11:14
Reviewer Update
I'm extremely disappointed in this service, Nobody has gotten back to me regarding this matter and it is still resolved.
TM
Tam M's updateReviewer Update
09 Jun 2021, 16:56A BIG THANK YOU to Sive :-) in the call center who helped me now after I called them 3 times again today, My Extra View is finally reactivated again.
TM
Tam M's update09 Jun 2021, 16:56
Reviewer Update
A BIG THANK YOU to Sive :-) in the call center who helped me now after I called them 3 times again today, My Extra View is finally reactivated again.
DStv (MultiChoice)'s replyOfficial
09 Jun 2021, 19:35Hi Tam,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please provide us with a suitable time for us to contact you.
Kind Regards,
'DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please provide us with a suitable time for us to contact you.
Kind Regards,
'DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jun 2021, 19:35
Official
Hi Tam,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please provide us with a suitable time for us to contact you.
Kind Regards,
'DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please provide us with a suitable time for us to contact you.
Kind Regards,
'DStv: Hello Peter Team
Best regards,