Extraview

I called in to activate a 3rd point on my extraview and was told it's successful, and I also saw my next debit order premium change. But my decoder is showing error E600-0. I called in to fix the error and the Agent couldn't assist, called again and Zanele picks up from Port Elizabeth centre explained my story she yelled Donovan , Donovan, Donovan and drop the phone on my ear. So I'm billed but the service is not activated.