EXTRA VIEW MESSS

So I need to activate Extra-View on my account for the tenant living with me, I needed to do a change of ownership on a HD PVR Decoder before I could, so i sent through the request on 1 Feb 2016 and got a reply that it will take 24hrs. Called them on Wednesday, they have not attended to it and the consultant escalated it as Change Of Ownership department do not take calls. Then called on Thursday 4 Feb 2016 and it has still not been done but the consultant said usually it takes 7 working days. I told her about the reply i got and she herself emailed the department to confirm if what I am saying is true. She then said it will be sorted and activated by Friday morning 5 Feb 2016. I called again this morning, spoke to a consultant who said they will only move it on the payment date of the previous owners debit order which is 20 Feb 2016!!! WHAT FREAKING BS IS THIS! Needless to say CANCELLATION IS IN ORDER!