Extra View gone

Two years ago I have had an install for the price lock on the explorer. On Wednesday 25 April 2018 in the morning got a call from my son to say my account has been suspended. On the 25 April my contract has ended so that same morning I contacted multichoice and explained the gentleman by the name of Zakhele and he sorted everything out for me, so the evening when I got home my kids watched soccer on the primary decoder I went to my room and watch channel 171 and as I was watching a error message came up that said ( Waiting for communication from primary decoder) I have called multichoice for help and the lady I spoke tried helping me with no luck. She told me that she will escalate my message through to there technical department and someone will call me back. For the passed two years I have had no problems with my decoders or my extra view and since my contract ended I have endless problems and the poor service let us not even go there. This morning I contacted multichoice again and this lady told me that I should call her back when I am at home I have already spend over an hour the previous evening trying to sort out the problem with them on the phone now I must call back who will be paying for my cellphone account, and still no one can help me.