Extra view - disconnected by multichoice by incompetence!!!

I have phoned in numerous times regarding my extra view which just gets switched off "cant connect to the primary decoder". All tests have been done it is definitely not the decoder nor the cable, as it will be working perfectly and then signal is sent to the primary decoder causing an orange flashing light, and suddenly extra view is disconnected. This has been taken up with Bongani and the supervisor Pearl. I'm still waiting for my escalated call to be returned.... this is an issue in dstv's side, it's been an ongoing issue for 5 years. Dstv is very eager to take ones money, but they cant provide a service. When asking them to investigate what occurred and what "test signals" may have been sent they refuse an answer! If you cant provide service give me my months premium bac****!!!!