Extra view disconnected 4 months

I moved into a new property on May25th. My DSTV was installed by a professional installer that did my installation in my previous house 8 years prior and worked well. It was the same person from the first installation. He also installed about 50 other peoples DSTV services as well as our office blocks, all three of them running multiple subscriptions.

Since I moved in every few days my extra view decoder gives error E143-3. I have been calling in every few days to request a fix. The voice prompt at the start of the call informs me that my subscription is in arrears and that my next payment is due in the following month. My account is not in arrears as my account is paid by debit orders and I always pay my account. In fact their agents even confirm that.

They then always ask me to go to my menu button and advanced and check if I am on RF out. Then I am always asked to un***** the cable and fix it again and see if that works. IT DOES NOT. One lady even asked my to go to my primary decoder and start unplugging cables which I refused to do.

I then ALWAYS get told that an extra view team will call me back in a few minutes. They don't. The last time this happened the signal came back two days later by itself. After that the extra view team called me back to check if they could help me.

I am really fed up with their pathetic service that I have to keep paying for and keep getting sub standard service on. And I have to keep calling them to sort out their issues.

Whats worse is that I cant even seem to find a complaints mail address online for DSTV. Have they no shame in ripping people off with this kind of service. Clearly their call centre staff are only trained to ask limited questions and can do barely nothing to resolve any persons issues